Last Updated: April 17, 2024
Thank you for shopping at Controses Store. We appreciate the fact that you like to buy the books we love to share. As our products are digital and cannot be returned or exchanged, we kindly ask you to read our policy carefully before making a purchase.
- Digital Product Terms
All products sold by Controses Store are digital and delivered electronically. Due to the nature of digital products, they are deemed "used" after download or opening, and all purchases made on https://controses.com are non-refundable or exchangeable. However, we understand that exceptions can occur under the conditions outlined below.
- Refund Eligibility
You may be eligible for a refund under the following conditions:
- Non-Delivery of Product: Due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 7 days from the order placing date.
- Download Issues: If you have trouble downloading the product, we recommend contacting us for assistance. Claims for such issues must be submitted to our support department in writing within 3 days from the purchase date.
- Major Defects: Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our team's review. If any deficiency is approved, we reserve the right to refund your order partially or in full.
- Refund Process
To apply for a refund, please make sure you meet the conditions listed above and contact support@controses.com with a detailed description of your issue, including digital receipts and proof of purchase.
- Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: support@controses.com
- By visiting this page on our website: Contact us.