Name: A Guide to Customer Service Skills for the Service Desk Professional (PDF/EPUB Version)
SKU: B66258
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A Guide to Customer Service Skills for the Service Desk Professional (PDF/EPUB Version)

$18.99

A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each chapter describes a specific business skill, soft skill, or self-management skill required to deliver effective technical customer support while providing proven, how-to techniques for mastering that skill. Research and references have been updated in each chapter, and the latest ITIL vocabulary and concepts are reflected throughout the text.
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