Effective Date: April 17, 2024
At Controses Store, we are committed to providing exceptional customer support. This policy outlines the types of support available, how to access them, and what you can expect from us.
1. Support Channels
We offer several ways for you to reach our customer support team:
- Email Support: You can reach us at controses@helps24hours.com for all support-related inquiries. We strive to respond to all emails within 24 hours.
- Live Chat: Our live chat is available on our website during business hours (specify hours and time zone). This service allows you to get immediate answers to your queries.
- FAQs and Help Articles: We provide a comprehensive set of FAQs and help articles available on our website that can help you resolve common issues and questions at any time.
2. Response Time
Our goal is to provide you with a prompt response. Here are our expected response times for each support channel:
- Emails: Within 24 hours
- Live Chat: Immediate response during business hours
3. Scope of Support
Our customer support team is equipped to help you with:
- Technical Issues: Problems with accessing or downloading eBooks, issues with eBook formats, or functionality problems with our website.
- Account Management: Assistance with account creation, account settings, password resets, and subscription management.
- Payment and Billing Inquiries: Questions related to charges, payment methods, refunds, and other billing issues.
- General Inquiries: Information about our eBooks, author inquiries, and all other general questions.
4. Limitations
While we strive to offer comprehensive support, there are areas that our customer support team cannot address:
- Device-Specific Issues: Problems specific to your personal hardware or software that are not directly related to Controses Store’s services.
- Third-Party Services: Issues arising from third-party services integrated with our platform (e.g., payment processors).
5. Feedback and Complaints
We welcome your feedback to improve our services. If you have any complaints, please contact us through any of the support channels listed above. We are committed to addressing all complaints fairly and resolving issues in a timely manner.
6. Changes to Customer Support Policy
Controses Store reserves the right to make changes to this Customer Support Policy at any time. Any changes will be posted on this page, and we encourage you to review our policy periodically.
7. Contact Us
If you need further assistance, please do not hesitate to contact us through one of the following methods:
- Email: controses@helps24hours.com
- Live Chat: Available on our website